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Are Mobile Banking Applications on the Rise in Austria? A UX Agency’s Report on Digital Payments


Mobile banking apps turning out to be a lot more preferred in Austria

Thinking of how individuals like to tackle their finances, Austria can nevertheless be regarded a place additional on the regular side. A ton of Austrian citizens however favor to pay by money when searching or likely out and favor to go personally to the financial institution as an alternative of earning use of the now ubiquitous electronic alternatives.

Even so, this might be subject matter to alter in the coming years. In accordance to Ergomania UX company, mobile banking in Austria is steadily growing with the emergence of much more banking apps.

Immediately after all, like any other region in the earth, Austria was also impacted by the Covid pandemic and enacted rigid restrictions to prevent the unfold of bacterial infections. This normally led to extra and additional persons getting accustomed to choice solutions for handling their schedule jobs in Austria, like on the net browsing or cell banking.

In the financial sector, this also implies that the time is ripe for corporations to commence investing additional in the enhancement and optimization of cellular banking apps out there in Austria, as purchasing behaviors are leaning far more and additional in the direction of digital expert services.

What does the mobile banking scene presently glance like in Austria? The pros of cell banking applications

In most scenarios, mobile banking applications in Austria present their end users with the following products and services:

  • Very simple transfers
  • Good speak to lists
  • Reserving an appointment for personalized administration
  • Examining the investments or insurance plan linked to the account
  • IBAN and cash transfer overview
  • Secure, contactless payments
  • Management of standing orders and automatic payments
  • Stock trade products and services
  • A complete overview of the account and cash
  • Administration of all transfer and payment restrictions

Of system, there are constantly dissimilarities in between the distinct financial institutions, as they every have their very own unique combination of financial provides to try and cater to the requirements of their end users and convince them to select their products and services as an alternative of turning in direction of their competition. It also depends on what sort of cellular banking form is currently being applied.

At present, there are 2 key types of cellular banking in Austria:

1. Cellular banking apps from traditional banking institutions


  • Can present extra companies and far more forms of accounts in contrast to electronic-only interfaces (these as investments, coverage, overdrafts)


  • Involves opening a regular lender account
  • Needs the payment of a variety of costs (account management, in-human being transactions, paper statements, and so on)

3. Unbiased, stand-alone cell banking apps


  • Will save consumers the time and revenue require to open a regular financial institution account
  • Smaller sized environmental footprint as no paperwork is created


  • Usually, a a lot less broad array of expert services in comparison to conventional banking companies

Who are the most significant gamers in Austria with cell banking apps? Examples of properly-implemented UX remedies

Erste George

A wonderful example of an participating, person-helpful interface among cell banking applications in Austria. The more clear a platform is, the much less aggravation customers come to feel when dealing with their funds.

Bank Austria

Permits the online storage of invoices via OCR (Optical Character Recognition) – substantially handier for products returns, accounting purposes, or to ensure buy assures.


Gives “statistical assertion features” to aid people see their financial info all in 1 area. This is even further served by the application instantly assigning a classification to every single transaction (these as food items).


A further fantastic instance in Austria of transparency which enhances the usability of a mobile banking application. It makes use of playing cards with photos and brief descriptions to discover an offer alternatively of listing merchandise.

Raiffeisen Mein Elba

A further more case in point of far better readability is by progressively exhibiting information to the consumer, as an alternative of too much to handle them with a heap of details all at once.


In-app notifications carried out appropriate! This cell banking application in Austria allows customers personalize their own notification configurations.

Bank Austria Mobile Geldböse

A electronic wallet app that also allows the electronic storage of discount playing cards.

Cell banking application advancement options in accordance to a UX company

Irrespective of numerous good examples of user encounter style and design performed ideal in mobile banking apps, the crew driving Ergomania UX company nevertheless thinks that a lot of untapped intriguing UX solutions are missing from the Austrian sector. New gamers in the economic sector or all those hunting to update their recent platforms may well want to involve:

  • Crafted-in banking keyboards, like in the situation of “Itaú Unibanco”
  • Map-centered transactions, like in the case of “Monzo”
  • Digital assistants, like in the scenario of “Bank of America” or “Kate”
  • Gamification elements, like in the circumstance of “Monese”

Ergomania also attracts consideration to the simple fact that the illustrations outlined over have all managed to include third-celebration options to increase their presents and to be capable to meet up with the wants of their consumers at a speedier rate and on a more substantial scale.

Whatsoever the foreseeable future could carry for the cellular banking scene in Austria, 1 factor is specific: opposition is about to get harder in the monetary sector.

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